Terms and Conditions

Booking Terms and Conditions

Again, we thank you for booking with us and wish you a great stay.  Listed below are our terms and conditions that we have in place to keep Artisan Retreat in top condition for all our Guests.  Please familiarise yourself with these terms.

General Obligations

  • Artisan Retreat is a non-smoking property.
  • Use of Artisan Retreat is for holiday accommodation purposes only.
    No parties or functions are permitted.
  • Only the number of guests advised at time of booking are permitted to stay.
  • Artisan Retreat is pet friendly. Please advise us if your pet will be joining you.
    There is a pet fee of $40 which must be paid prior to arrival.
  • Please respect the local community and our neighbours and keep noise to a minimum.
  • The Owners are not responsible for the security of your belongings or your pets.
  • Please ensure the property is locked when not occupied.
  • The Owners reserve the right to charge any costs incurred to the guests for expenses such as, but not limited to: 
  • Intentional or accidental damage to property, furniture, fixtures or fittings

Cancellation Policy

In the event that you need to cancel your booking we will provide a full refund to you. A few things to consider:

  • It would be appreciated if you could give as much notice as possible for cancellations. This will enable us to hopefully re-book the dates.
    Monies will be refunded via electronic funds transfer (EFT) so bank details will need to be provided for this transaction. The refund will occur within 5 to 7 business days.
  • If you originally paid by credit card the fees we incurred for this transaction will be deducted from the refund – (current Stripe fees are 2.9% of total plus .30c)
  • In the very un-likely event that we need to cancel your booking a full refund (no fees deducted) will be provided

Covid Lockdowns

  • In the event that a lockdown is implemented in the area you reside in or in the Hepburn Springs / Daylesford area, we will offer a full refund.
  • In the event that you are part-way through your holiday and have to return home we will provide you a credit for the unused days. If suitable dates cannot be found, then we will offer you a full refund for the remaining days of your booking.

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